At Ozzilat, we understand that the details you provide us are not only private and personal, but that how we collect, use, hold, exchange and protect your information is important to you. This privacy policy is our commitment to you that we abide by and are bound by the Privacy Act and the Australian Privacy Principles (APPs) for the protection of personal information. 

What personal information do we collect and hold? 

We may collect your name, mailing or street address, email address, telephone/mobile numbers, facsimile number, age or birth date, profession, occupation or job title, financial information and any additional information relating to you. This is provided to us directly through our websites or indirectly through use of our websites or online presence, through our representatives either over the telephone or in person or otherwise, and information you provide to us through our customer surveys, inspections or visits by our representative from time to time. 

We may also collect some information the is not personal information because it does not identify you or anyone else. For example, we may collect anonymous answers to surveys or aggregated information about how users use our services, information or our website. 

How do we collect your personal information? 

When collecting personal information from you, we may collect in ways including:

• Through your access and use of our website
• By telephone, letter, fax or email
• During conversations between you and our representatives
• By contracting with us
• By entering competitions, promotions or requesting information or material from us
• Completing surveys or providing feedback

We may also collect personal information from third parties including:

• From third party companies such as finance brokering firms, accountants, law firms, construction companies and other property agencies we work with
• Your representatives (lawyers, accountants and financial advisers)
• Your employer
• Publicly available sources of information or any other organisations where you have given your consent

For what purposes do we collect, hold, use and disclose your personal information?

We collect personal information about you so that we can perform our business activities and functions and also provide the best possible quality of service to you.  

We collect, hold, use and disclose your personal information for the following purposes:

• To provide products and services to you and to send communications requested by you
• To answer enquiries and provide information or advice about existing and new products or services
• To assess the performance of the website and to improve the operation of the website
• To conduct business processing functions including providing personal information to our related bodies corporate, contractors, service providers or other third parties
• For the administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes of Ozzilat, it’s related bodies corporate, contractors, agents or service providers
• To provide your updated personal information to our related bodies corporate, contractors or service providers
• To update our records and keep your contact details up to date
• To process and respond to any complaint made by you
• To comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority of any country (or political sub-division of a country). 

Your personal information will not be shared, sold, rented or disclosed other than as described in this privacy policy. 

To whom may we disclose your information?

We may disclose your personal information to:

• Our employees, related bodies corporate, contractors, agents or service providers for the purpose of operation of our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting provides, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisors such as accountants, solicitors, brokers, business advisors and consultants
• Suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes
• Any organisation for any authorised purpose with your express

We may combine or share any information that we collect from you with information collected by any of our related bodies corporate (within Australia). 

Contacting us (Complaints or Questions):

If you have any questions or believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. Any complaints made will be strictly confidential and we aim to resolve any complaints in a timely and appropriate manner.  

Ozzilat Property Privacy Officer

A: 622 Wickham Street, Fortitude Valley 4006

E: [email protected]